Policies · Before you arrive
The fine print,in plain words.
Check-in, cancellations, pets, parking and accessibility.
Check-in, cancellations, pets, parking and accessibility. If something here doesn’t answer your question, call us.
At aglance.
- Check-in4:00 pm
- Check-out11:00 am
- Late checkout$50 an hour, if available; ask before 10 am on your checkout day
- ParkingFree when you book direct; otherwise $10 plus tax a night, one vehicle, permit on display
- Pets$25 plus tax a night, up to 2 pets, 25 lb each; monthly stays $150 per pet
- Extra adults (13+)$15 plus tax a night
- Rollaway bed$10 a night, if available
- Crib$10 a night, if available
Changingplans?
Every rate has its own rules. You’ll see yours before you book, and in your confirmation.
Flexible rate
Cancel by 11:00 pm, 2 days before your arrival day, and you won’t be charged. Cancel after that and the first night plus tax is charged.
Pay Now & Save
Paid in full when you book, at a discount. This rate is non-refundable: if you cancel, the full amount is kept.
Advance-purchase rate
Advance-purchase rates are non-refundable.
Stays in March
All refundable rates must be canceled 7 days before arrival to avoid penalties.
Payment& deposits.
A credit card guarantees every reservation. Your full stay is due at check-in, and we may collect a deposit of up to 100% before you arrive.
Once you’ve checked in, your stay is non-refundable.
Leaving early? Early departures are charged for the full reserved stay.
A $10 per night resort fee (plus tax) applies to every stay. It's shown during booking and listed as a separate line at checkout.
Travelingwith pets.
Every room is pet-friendly. Pets are welcome for $25 plus tax per night, up to 2 pets, 25 lb each, or $150 per pet for a monthly stay. Pets are welcome in the lobby, hallways, patio areas, parking lot and on the beach, but not in the pool or breakfast areas. Just tell us about your pet when you book.
Accessiblestays.
We want every guest to get around easily. Here’s what’s in place today. Features vary by room, so call us and we’ll go over what you need.
Around the hotel
- Accessible parking near the entrance
- Automatic sliding door
- Accessible public restrooms with grab bars
- Accessible check-in station
- Pool lift
- Automatic elevators
In accessible rooms
- Close to the elevators
- Braille room numbers
- Accessible bathroom
- Grab bars next to the lavatory and tub
- In-tub seat
- Shower head extension
Privacy& texts.
We text you about your stay: a reminder before you arrive, check-in details, a quick check-in during your stay and your receipt. That’s about 8–10 messages per reservation.
Reply STOP to opt out or HELP for help. Message and data rates may apply. We don’t sell, rent or trade your personal information.
Operated by SPI La Copa LTD, 350 Padre Blvd., South Padre Island, TX 78597. Policies effective October 12, 2026.